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Surprise solar customer says APS meter swap preceded $500 bill
A Surprise homeowner says his rooftop solar stopped producing after APS replaced his meter, sending a bill usually near $20 to more than $500. APS says meter exchanges do not change rates but can temporarily disrupt customer-owned equipment, including solar systems.
A Surprise homeowner says his rooftop solar system stopped producing electricity after Arizona Public Service replaced the home’s meter in early September, leading to an electric bill of more than $500 instead of the roughly $20 he typically paid each month.
Scott Scriver said the meter change took only a few minutes. About a month later, the bill arrived. His solar system’s monitoring software showed no power production during September, he said.
Scriver said he found social media posts from other Surprise residents describing higher bills or solar problems after meter replacements. He paid the bill, and his solar system is now operating again.
APS said a meter exchange does not affect a customer’s rate. The utility replaces aging meters to help maintain safe, reliable service, it said, while acknowledging that a temporary interruption during the work can affect third-party equipment, including solar-related systems.
APS said it does not own or maintain customers’ solar equipment. The company said its field teams leave notices advising customers that a brief power interruption may occur, and that digital clocks and other devices might need to be reset. APS also said its customer-care team contacted Scriver.
Scriver said he hopes the problem is resolved, noting that his household uses relatively little electricity. His experience raises questions for local solar customers about how meter work may affect privately owned systems and how quickly equipment problems can be identified and addressed.