MILWAUKEE — Two Milwaukee 911 call-takers were fired after a delayed emergency response left a 99-year-old woman waiting about three hours for police following an attack inside her home, according to newly obtained city records. The woman, identified by her attorneys as Shirley, called 911 three times during the July 27 incident at a home near 14th Street and Cudahy Avenue. Police did not arrive until roughly three hours later. The records show that one of the call-takers fell asleep while working that night. After learning what had happened, the employee sent an email to a supervisor expressing regret and acknowledged that the call should have been classified as a battery. Neither call-taker elevated the emergency to the department’s “battery” classification, according to the records. Both were accused of neglect of duty and are no longer employed by the Milwaukee Police Department. The primary dispatcher working that shift was recommended for one-on-one training, the records show. Shirley’s attorneys have released photographs of injuries she suffered in the attack and are considering legal action. The case raises questions about how Milwaukee’s emergency communications system assesses calls involving vulnerable residents and whether dispatchers have adequate staffing, supervision and training to respond to urgent threats. The records do not indicate why the calls were not classified as a battery or explain the full sequence of decisions that delayed the police response.