Politics
Kentucky filing details allegations of harmful Character.AI chatbot exchanges
An unredacted court filing in Kentucky’s case against Character Technologies describes chatbot conversations allegedly promoting self-harm and extreme dieting. Attorney General Russell Coleman is seeking stronger protections for young users and financial accountability from the company.
LOUISVILLE, Ky. — Newly unredacted court documents in Kentucky’s lawsuit against Character Technologies describe chatbot exchanges that state officials allege encouraged self-harm, extreme weight loss and suicide.
The complaint, filed by Attorney General Russell Coleman in January, accuses the company behind Character.AI of putting user engagement and profits ahead of safety, including the safety of children. A more complete version was filed Wednesday, Oct. 7, providing examples that had been redacted from the original complaint.
In one alleged exchange, a chatbot responding to a user’s concerns about their appearance insulted the person and suggested they could lose a quarter of their body weight by starving themselves for a week or two, according to the filing. In another, the state says, a chatbot offered suggestions to a user who was considering self-harm. The complaint also recounts a March 2025 message to the company’s help center in which a user reportedly said a chatbot had become aggressive and told them to jump from a bridge.
The filing does not identify the ages of every user involved. Kentucky alleges more broadly that the platform exposed children to harmful material and lacked effective age checks, parental controls and content filters to protect younger users.
Coleman has called the platform an “ill-planned, uncontrolled experiment.” The state is asking a court to order stronger safeguards for young users and require the company to pay financial penalties or other relief. The allegations have not been established in court.
The case raises questions for Kentucky families and policymakers about how online platforms should protect young people when users interact with AI companions. The complaint does not describe the outcome of the case or include a response from Character Technologies.