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Oak Cliff mail theft victims still waiting for answers as federal probe drags on
Two North Texas residents say the U.S. Postal Service has gone silent months after they reported mail missing, including one Oak Cliff woman who spotted her stolen letters in viral social media videos. The Postal Service's watchdog says the investigation continues and recovered mail has been delivered, but the victims say they've received nothing.
DALLAS â More than a month after an Oak Cliff woman reported her mail missing, she says she still has not heard from the U.S. Postal Service about its investigation. Now a second North Texas resident says she is also waiting for answers.
Jesica Amador told reporters in September that she recognized her Oak Cliff address on mail shown in an Instagram video that displayed boxes of letters inside someone's home. She filed reports with Dallas police and the Postal Service but said she got no clear response before going public.
"Am I going to get my mail back? I just want to know," Amador said at the time. "I want them to reach out to me and tell me what's going to happen with that mail."
The Postal Service's Office of Inspector General confirmed then that it was investigating. On Friday, the office said the case remains open and that any mail recovered during the investigation has been processed and returned to its intended recipients.
But Amador says neither she nor her family has received any of the mail she reported missing. "I haven't received a phone call or an email. Just nothing, just in the dark," she said. "This is a big thing and for them not to say anything, it's just like ⦠how long is this going to go on?"
Aundia Rogers, another North Texas resident, says her mail has been missing since September. She has filed complaints through the Postal Service's mobile app but has not received an update since submitting her claim.
"Once you take the steps of what you know to do and what you've been instructed to do, and you do it and you know there's no follow up, it can be frustrating," Rogers said.
The case has raised questions about how the Postal Service communicates with customers who report missing mail, and whether the agency's internal tracking and recovery process is working as intended. The inspector general's office encourages anyone with information about missing mail, or who is concerned about their own deliveries, to contact its hotline at uspsoig.gov/hotline.
For residents in Oak Cliff and across North Texas, the unresolved cases mean ongoing uncertainty about bills, checks, prescriptions and other sensitive documents that may never arrive. Amador said she wants a clear answer about what happened to her mail and whether she will ever see it again.
"I just want to know," she said. "Am I going to get a clear answer?"