Kelsie Lisner, a resident, returned to the complex for the first time since the fire and recounted the terrifying moments that began around 8 a.m. Her boyfriend had left their apartment about 45 minutes earlier when she heard yelling outside.

"I'm thinking, 'Maybe it's a domestic dispute,' and so I kind of went back to what I was doing," Lisner said. "Then I heard running and yelling."

The commotion grew louder, and then came pounding on her door.

"'Fire, get out! Fire!'" she recalled.

Lisner said she opened her door to see people running up and down the stairs. She rushed to grab her dog but had to leave her cat, Bennie, behind after he clawed her stomach and ran away when she tried to put him in a crate.

Once downstairs, she saw heavy flames tearing through the second and third floors.

"The only real thing that was going through my head was my cat," Lisner said.

Jacksonville Fire and Rescue later rescued Bennie, and paramedics checked him out and told her he was okay. Everything else, she said, was a "total loss."

"I'm in complete shock," Lisner said.

Lisner's close friends and coworkers at Picasso's created a GoFundMe on her behalf to help her navigate next steps, but she said she hopes the funds will be enough to give back to others who were displaced.

"Those aren't just my coworkers — these are my best friends; [they] are family," Lisner said. "They have reached out [and] have asked me if they could give me gift cards to give to the front office so they could give it to the families."

"So, they have been not only helpful for me and my boyfriend, they've been helpful to the other families that they don't even know."

The fire remains under investigation by the State Fire Marshal. For residents like Lisner, the focus now is on recovery and supporting neighbors who also lost their homes.